MODEL KONSEPTUAL PENGELOLAAN PENGETAHUAN DI POKDARWIS WONDERFUL SANGIRAN DENGAN PENDEKATAN SOFT SYSTEM METHODOLOGY
DOI:
https://doi.org/10.30999/n-jils.v3i2.937Keywords:
soft system methodology, model konseptual, penciptaan pengetahuan, sistem manajemen pengetahuanAbstract
This study aims to develop a conceptual model of knowledge management for Kelompok Sadar Wisata (a tourism-aware group) Pokdarwis Wonderful Sangiran. Knowledge management system is needed to develop their skill, ability and maintain their adequate knowledge and information as a knowledge-based tourism guide. Conceptual Model is developed using the Soft System Methodology approach, consisting of 7 stages, starting from the situation considered as problematical, the Rich-picture development, the root definition, the conceptual model development, the comparison conceptual model with reality, and determining a change and proposal. The preparation of rich-picture is based on the primary data obtained from several informants, i.e member of Pokdarwis, researchers, academics and government officials selected using purposive sampling. This employs a qualitative method to develop a conceptual model that could bring out ideas for Pokdarwis activities in the future in relation to their knowledge management. Recommendations on developing a knowledge management system could be the media for knowledge transfer and knowledge sharing within the Pokdarwis itself, from Pokdarwis member to researchers, academics, government to Pokdarwis member, and from Pokdarwis to the younger generation. Knowledge management conception in the form of personalization and codification and knowledge creation could be referred to in developing the technology-based knowledge management system.
Keyword: soft system methodology; conceptual model; knowledge creation; knowledge management system
ABSTRAK
Penelitian ini bertujuan untuk membangun sebuah Model Konseptual pengelolaan pengetahuan bagi Kelompok Sadar Wisata (Pokdarwis) Wonderful Sangiran. Sistem pengelolaan pengetahuan dibutuhkan untuk mengembangkan kemampuan dan keterampilan anggota Pokdarwis serta menjaga kecukupan informasi dan pengetahuan sebagai pemandu wisata berbasis pengetahuan. Model Konseptual dibangun menggunakan pendekatan Soft System Methodology (SSM). Pendekatan ini terdiri dari 7 tahapan, mulai dari tahap pengenalan masalah, tahap pengembangan Rich-picture, tahap pendefinisian akar masalah, tahap pengembangan model konseptual, tahap pembandingan model konseptual dengan realitas, tahap menetapkan perubahan hingga tahap menentukan usulan. Pengembangan Rich_picture didasarkan pada data primer yang diperoleh dari beberapa informan, antara lain: anggota Pokdarwis, peneliti, akademisi dan pegawai pemerintah, yang dipilih berdasarkan kriteria tertentu (purposive sampling). Penelitian kualitatif yang dilakukan menghasilkan sebuah model konseptual sebagai usulan bagi aktivitas atau kegiatan Pokdarwis di masa mendatang, terkait dengan pengelolaan pengetahuan. Rekomendasi pengembangan sistem pengelolaan pengetahuan dapat menjadi media Knowledge Transfer dan knowledge sharing, baik bagi inter-anggota Pokdarwis, maupun dari peneliti, akademisi, pemerintah ke anggota Pokdarwis, serta dari anggota Pokdarwis ke generasi muda. Konsepsi pengelolaan pengetahuan berupa strategi personalisasi dan kodifikasi serta proses knowledge creation/conversion dapat menjadi acuan dalam pengembangan sistem pengelolaan pengetahuan berbasis Teknologi Informasi.
References
Checkland, P., & Scholes, J. (1991). Soft Systems Methodology in Action. Wiley.
Dalkir, K. (2011). Knowledge Management in Theory and Practice. The MIT Press.
Djumiarti, T. (2019). Accountability Assessment of Tourism Awareness Group (Pokdarwis) from Governance Paradigm (Case Study of Pokdarwis Wonderful Sangiran Indonesia). ICIPSE. https://doi.org/10.4108/eai.21-10-2019.2294452
Evianisa, H., Puspitawati, E., & Sukmawati, A. (2018). IMPLEMENTASI PENGELOLAAN PENGETAHUAN DI PTPN 7 LAMPUNG DALAM MENGHADAPI GLOBALISASI BISNIS. Jurnal Teknologia, 1(1), 55–65. Retrieved from https://aperti.e-journal.id/teknologia/article/view/8
Hansen, M. T., Nohria, N., & Tierney, T. J. (1999). What’s Your Strategy for Managing Knowledge? Harvard Business Review, 77/2 :106.
Hislop, D. (2013). Knowledge Management in Organisations A Critical Introduction (Third Edit). Oxford Press.
López-nicolás, C., & Merono-Cerdan, Á. L. (2011). Strategic knowledge management , innovation and performance. International Journal of Information Management, 31, 502–509. https://doi.org/10.1016/j.ijinfomgt.2011.02.003
Nonaka, I., & von Krogh, G. (2009). Tacit knowledge and knowledge conversion: Controversy and advancement in organizational knowledge creation theory. Organization Science, 20(3), 635–652. https://doi.org/10.1287/orsc.1080.0412
Perdana, E. M., Manongga, D., & Iriani, A. (2019). Model Konseptual bagi Pengembangan Knowledge Management di SMA Menggunakan Soft System Methodology. Jurnal Teknologi Informasi Dan Ilmu Komputer, 6(2), 169. https://doi.org/10.25126/jtiik.201962932
Proches, C. N. G., & Bodhanya, S. (2015). An application of soft systems methodology. International Journal of Qualitative Methods, 1–15.
Rumetna, M. S., Manongga, D., & Iriani, A. (2017). Penerapan Knowledge Capture Untuk Promosi Fakultas Menggunakan Soft System Methodology ( Ssm ) ( Studi Kasus : Fakultas Teknik , Universitas Victory Sorong ). Prosiding Seminar Nasional Geotik, 106–116. http://hdl.handle.net/11617/9089
Saad, N. H., Kasimin, H., Alias, R. A., & Rahman, A. A. (2013). Soft Systems Methodology : A Conceptual Model. Knowledge Discovery, Knowledge Engineering and Knowledge Management Communications in Computer and Information Science, 415, 377–392. https://doi.org/10.1007/978-3-642-54105-6_25
Schmidt, D. M., Böttcher, L., Wilberg, J., Kammerl, D., & Lindemann, U. (2016). Modeling Transfer of Knowledge in an Online Platform of a Cluster. Procedia CIRP, 50, 348–353. https://doi.org/10.1016/j.procir.2016.05.036
Simonsen, J. (1994). Soft Systems Methodology - An Introduction. Systems Research, 1–17. https://pdfs.semanticscholar.org/b222/916a5a4feb58e950e6e555843911bb585531.pdf
Tangaraja, G., Mohd Rasdi, R., Abu Samah, B., & Ismail, M. (2016). Knowledge sharing is knowledge transfer: a misconception in the literature. Journal of Knowledge Management, 20(4), 653–670. https://doi.org/10.1108/JKM-11-2015-0427
Therik, W. M. A., Handayani, W., Diponegoro, J., Kota, N., Diponegoro, J., & Kota, N. (2018). Penguatan Kapasitas Pokdarwis Wonderful Sangiran Melalui Kegiatan Visioning Dengan Pendekatan Berbasis Appreciative Inquiry. 3(1), 100–104.
Widi, A., Rachmat, N., & Selatan, S. (2016). Pengembangan Knowledge Management System dengan model SECI dan pendekatan Soft System Methodology. Annual Research Seminar, 2(1), 281–286. http://seminar.ilkom.unsri.ac.id/index.php/ars/article/view/874
Downloads
Published
How to Cite
Issue
Section
Citation Check
License
The Authors submitting a manuscript do so on the understanding that if accepted for publication, copyright of the article shall be assigned to Nusantara Journal of Information and Library Studies journal and afiliasi as the publisher of the journal. Copyright encompasses rights to reproduce and deliver the article in all form and media, including reprints, photographs, microfilms, and any other similar reproductions, as well as translations.
Nusantara Journal of Information and Library Studies and the Editors make every effort to ensure that no wrong or misleading data, opinions or statements be published in the journal. In any way, the contents of the articles and advertisements published in Nusantara Journal of Information and Library Studies journal are the sole and exclusive responsibility of their respective authors and advertisers.
The Copyright Transfer Form can be downloaded here: [copyright transfer form]. The copyright form should be signed originally and send to the Editorial Office in the form of original mail, scanned document or fax :
Rosiana Nurwa Indah (Editor-in-Chief)
Editorial Office of Nusantara Journal of Information and Library Studies (N-JILS)
Program Studi Ilmu Perpustakaan dan Informasi
Jl. Soekarno Hatta No. 530 Bandung
Email: jils.uninus@gmail.com